Frequently Asked Questions
Can’t Find answers to your questions?
Can’t Find answers to your questions?
Vegetarians and vegans share similarities as both choose not to eat meat. Veganism can be stricter as eggs and dairy products like cheese are prohibited which are derived from animal products. Vegans can consume alliums unlike vegetarians.
Absolutely! We provide vegan dishes that use absolutely no ingredients from animals such as egg, diary and honey.
No, our food does not contain garlic, onions and any plant species of garlicky herbs that consists of scallions, leeks, chives, onions, shallots and garlic.
Our plant-based meals contain gluten.
No, we are not Halal certified. Customers may be interested to know we never use alcohol in our food preparation and there is no pork and lard content.
We are a vegetarian food operator that consumes dairy products and eggs. Lacto-ovo vegetarians is the most common type of meatless diet and we fall under this category.
Many perceived vegetarian food to be greasy and heavy in gluten mock meat. At Botanict, we prepare our dishes with less oil. We try to use natural ingredients such as tofu and mushrooms for some dishes to eliminate the use of gluten mock meat.
Yes, all our home-made pastes are 100% vegan and vegetarian friendly with no alliums content, eggs and dairy products in the recipe.
We try to be a socially responsible enterprise and will be transitioning to using sustainable and biodegradable packaging supplies.
We are sorry if the food is no longer warm. Heating up with the microwave or steaming usually does the trick.
Yes, our food can be kept overnight. Simply refrigerate the portion that is uneaten by sealing them properly in an air-tight container. They can be reheated for consumption the next day.
Our vegan Otah, Belachan Grilled Fish and Lionmare Rendang can be kept in the freezer for a week or chiller for 2 days.
You can place your order directly here. You can also order directly from Grab and Foodpanda. Simply search for “Botanict” and voila!
Yes, you can. Simply key in your mobile number or email address, proceed to add items into your cart and you are good to checkout.
myBotanict Loyalty Programme is a rewards programme designed for our customers. You can earn membership points and redeem for food vouchers and be the first to know about latest updates and promotions at Botanict. For more information, please visit myBotanict Loyalty Programme.
We accept most payment methods. Visa, MasterCard, American Express, Apple Pay, Google Pay, Samsung Pay and UnionPay
You can track the progress of your order via the app used to place the order. You will receive notifications once your order is dispatched and out for delivery.
Yes, you can place your order in advance. Simply click here. Select the Take Away option and your preferred date and time for collection.
Our Location:
Tampines Mart, 11 Tampines Street 32,
#02-01 A-E, Select Cloud Kitchen,
Singapore 529287
Please go to level 2 (near multi storey carpark) and look for Select Cloud Kitchen.
How to collect:
Simply sign-up and subscribe to be a myBotanict member and stay up-to-date with our new launches and promotions.
You can also follow us on FB and IG
We do not accept cancellations once your order is confirmed. In the event of delivery delays of more than 2 hours, please kindly contact us. We will proceed to cancel your order and you will be refunded in your original payment method.
We apologise for any inconvenience caused and we are working to resolve these issues.
At this moment, our delivery area covers up to 20km radius from our location at Tampines Mart. If the delivery address is out of zone (exceeds 20km), the address will be reflected as undeliverable.